Professional Customer Service
What you will learn:
Be the best that you can be by excelling in Customer Care – ensure that positive experience for both internal and external customers.
Content:
- Turn Enquires into Sales
- Handling Enquires Successfully
- Developing ‘Comeback Factor’
- Confidently Deal with Justified/Unjustified Complaints
- Determining What Are Complaints
- Turning Negative into Positive
- How to Take & Use Compliments to Develop Customer Relationships
- Building On Successful Outcomes
- Retaining & Building Loyalty
- Become a Clear Communicator
- Expand Communication Skills
- Discover the Impact of Body Language
- Create Successful & Professional Service
- Develop Professionalism
- Create Your Own Success
Who should attend:
This program is suited to anyone who has a customer! Whether the customer is an outside client or a fellow colleague! Become more focused on the customer and create strong loyal relationships
Duration:
1 and 2 Day Programs available (Corporate Programs Tailored to Suit)
What’s Next:
Sales Training
People Management
Building Customer Relationships
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